Refunds and Returns

Refunds and Returns

Return and Refund Policy

The returns are not accepted. We accept only exchanges or returns for a store credit.

We understand that sometimes exchanges are necessary, and we have a 14-day exchange policy from the date you receive your merchandise. To initiate a exchange, please email before sending back the items.

Once we receive the necessary information to process your return, please allow up to 1 week for us to complete the wxchange process. We understand that waiting can be disappointing, and we apologize for any inconvenience caused. Rest assured, we will do our best to make the process as smooth as possible.

Please note that you are responsible for covering all return shipping costs, and unfortunately, shipping costs are non-refundable.

To ensure a smooth exchange process, it is crucial that you send your package back with a tracked number to the designated warehouse provided by our team. This will allow us to track the shipment until it arrives at our warehouse. We kindly ask that you understand that we cannot be held responsible for any lost, undelivered, or returned packages.

The store credit or exchange will be issued once we receive the item back and verify its original condition. Our team will thoroughly inspect the returned item before processing the refund or initiating an exchange.




If you choose to ship the item(s) back without contacting us first and sending it to the address mentioned on the package, we regret to inform you that we will not be able to provide a store credit or a exchange. It is essential to reach out to us prior to returning the item(s) so that we can guide you through the appropriate return procedure.

This step is crucial as it allows us to provide you with the correct return address and ensure that the item(s) are received by our team. Without this prior communication, there is a risk that we may not receive your returned item(s), which would unfortunately prevent us from processing your request.

We value your satisfaction and want to ensure a seamless exchange experience. Therefore, we kindly request that you reach out to us first before shipping the item(s) back, so we can provide you with the necessary instructions and assist you with the return process.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact our dedicated customer care team.


Conditions for item acceptance:

  1. The item(s) is in perfect unworn condition and in its original packaging.
  2. The products have not been used.
  3. No perfume odor.

Store credit will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. If you choose an exchange instead, the new item will be shipped once we confirm receipt of your returned parcel which meet the conditions above.


Important notes:

  1. We are not responsible for any packages returned or not returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address.